Upon signing the contract with the new client, a set of service standards tailored to those clients, individuals these are then reviewed on a regular basis with the client. Thus we ensure to provide the maximum level service.
Below are some service standards of Al Hashmi Travel & Tours:
*80% calls will be answered within 4 rings.
* E-mails will be acknowledge within 2 hours during working days.
*No travel documentation will be issued without receiving any request form.
*Ticketed bookings will be dispatch 24 hours prior to departure, unless booking
is within same day or agreed with the client.
*Multiple quotes with cheaper option will be given upon every travel request.
*All requests will be made according to the client's company travel policies.
*Confirmation of bookings will be required in written to the travel company.
*Travel Insurance
*Reservation & Hotel Booking.
*Wide range of Hajj & Umrah Packages for the clients satisfaction.
SERVICE TIMING AND AVAILABILITY
*Working days Monday to Saturday 0900 to 1800 hours.
*Holiday only on Sunday.
*Emergency support is available 24 hours after office & on Sunday also.
*Dedicated staff will be available over the cell phones to assist any query or problem.
